1452: Conflict Avoidance & Resolution: New Approaches through Conversations and Decision-Making Processes (13432)

Session Chair(s)

• KS

  Katherine Qianwen Sun

  UCLA Anderson School of Management, United States
• FP

  Federica Pinelli

  Columbia Business School, United States

Presenter(s)

• YM

  Yuhan Mei

  Fuqua School of Business, Duke U., United States
• HC

  Hanne Collins

  Harvard U.

Discussant(s)

• JZ

  Julian Zlatev

  Harvard Business School, United States

Presenter(s)

• FP

  Federica Pinelli

  Columbia Business School, United States
• KS

  Katherine Qianwen Sun

  UCLA Anderson School of Management, United States

Our symposium delves into the multifaceted nature of conflict within teams, questioning how conflict hinders or enhances performance. It moves past previous research to examine conflict management through categorizations, and include socio-ecological factors, communication styles, and collaborative strategies. We explore people's preferences for conflict avoidance and strategies to foster cooperations. Integrating conversation research, we aim to understand how conversational behaviors affect conflict dynamics, offering new perspectives on team performance and innovation.

Presentations:

• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1452: Relational Mobility Predicts Conflict Concerns in Conversations (13432)
  

  Author: Katherine Qianwen Sun – UCLA Anderson School of Management

  Author: Michael Slepian – Columbia Business School
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1452: Disagreement Aversion—Psychological Barriers for Harnessing Diverse Perspectives (13432)
  

  Author: Yuhan Mei – Fuqua School of Business, Duke U.

  Author: Richard Paul Larrick – Duke U.
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1452: Communicating a Willingness to Learn Improves Conflictual Conversations (13432)
  

  Author: Hanne Collins – Harvard U.

  Author: Julia Alexandra Minson – Harvard Kennedy School
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1452: Co-creation Amidst Disagreement: Building High Quality Relationships (13432)
  

  Author: Federica Pinelli – Columbia Business School

  Author: E. Tory Higgins – Columbia Business School