1394: AI in Organizations: Navigating the Spectrum of Human Reactions (19614)

Organizer(s)

• CK

  Chaitali Kapadia

  Florida International U., United States

Presenter(s)

• AQ

  Andrew Quade

  Florida International U., United States

Participant(s)

• CK

  Chaitali Kapadia

  Florida International U., United States
• KJ

  Kisha Jones

  Florida International U., United States

Presenter(s)

• LL

  Lindsay Larson

  Florida International U., United States

Participant(s)

• AH

  Alexandra Harris-Watson

  U. of Oklahoma, United States

Discussant(s)

• EG

  Ella Glikson

  Graduate School of Business Administration Bar Ilan U., Israel

Organizer(s)

• AQ

  Andrew Quade

  Florida International U., United States

Presenter(s)

• FM

  Federico Magni

  ETH Zürich, Switzerland

Participant(s)

• HY

  Heather Yang

  Department of Management and Technology, Bocconi U., Italy
• YG

  Yaping Gong

  The Hong Kong U. of Science and Technology

Presenter(s)

• JC

  Jung Min Choi

  Hong Kong U. of Science and Technology, Hong Kong

Participant(s)

• MC

  Melody Chao

  Hong Kong U. of Science and Technology, Hong Kong

Presenter(s)

• DM

  Daria Morozova

  Leiden U., The Netherlands, Netherlands

Participant(s)

• JP

  Jestine Philip

  U. of New Haven, United States

This symposium explores the increasingly integral role of Artificial Intelligence (AI) in modern society and its profound influence on the workplace. While businesses are swiftly adopting AI for a variety of functions, this adoption has been met with mixed reactions, ranging from anticipation to apprehension. By developing theory about this emerging technology and empirically investigating human reactions to the use of AI in both individual and team contexts, the five papers in this symposium examine how individuals regard AI’s role in their work-related tasks. Our goal is to illuminate the circumstances under which AI is deemed beneficial or harmful, thereby better equipping employees, managers, and organizations to navigate the introduction and integration of AI technologies in the workplace. Our symposium will conclude with a discussion by Dr. Ella Glikson, who will share her insights and expertise on human reactions to AI.

Presentations:

• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1394: The Facets and Consequences of Uncertainty in Human-AI Interaction (19614)
  

  Author: Federico Magni – ETH Zürich

  Author: Heather Hee Jin Yang – Department of Management and Technology, Bocconi U.

  Author: Yaping Gong – The Hong Kong U. of Science and Technology
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1394: For Me or Against Me?: Reactions to AI (vs. Human) Decisions and the Role of Fairness Perceptions (19614)
  

  Author: Jung Min Choi – Hong Kong U. of Science and Technology

  Author: Melody M. Chao – Hong Kong U. of Science and Technology
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1394: AI Spillover, Humanness, and Error Tolerance (19614)
  

  Author: Daria Morozova – Leiden U., The Netherlands

  Author: Jestine Philip – U. of New Haven
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1394: Work Smarter, Not Harder, but When?: AI Use and Perceptions of Performance (19614)
  

  Author: Andrew Quade – Florida International U.

  Author: Chaitali Kapadia – Florida International U.

  Author: Kisha Shannon Jones – Florida International U.
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1394: What’s in a Name? Introducing AI for Successful Human-AI Teaming (19614)
  

  Author: Lindsay Elizabeth Larson – Florida International U.

  Author: Alexandra Michelle Harris-Watson – U. of Oklahoma