1451: Innovation of the Platform Economy: Key Stakeholders and Starting Points for Sustainable Careers (11730)

Organizer(s)

• AH

  Annabelle Hofer

  U. of Cologne, Germany

Participant(s)

• XH

  Xinran Huang

  Guangdong U. of Technology School of Management

Presenter(s)

• WR

  Wladislaw Rivkin

  Trinity Business School, Trinity College Dublin, Germany

Participant(s)

• VS

  Vera Schweitzer

  U. of Cologne, Germany
• SG

  Sabrina Genz

  Utrecht U.

Presenter(s)

• EG

  Elisa Gerten

  Ludwig-Maximilians-U. München Munich School of Management

Participant(s)

• LT

  Lucas Trutwin

  Catholic U. of Eichstätt-Ingolstadt

Presenter(s)

• MD

  Michael Dunn

  Skidmore College, United States

Participant(s)

• IM

  Isabel Munoz

  Syracuse U. School of Information
• PK

  Pyeonghwa Kim

  Syracuse U. School of Information, United States
• CO

  Clea O’Neil

  Skidmore College

Session Chair(s)

• AH

  Annabelle Hofer

  U. of Cologne, Germany

Participant(s)

• HS

  Heba Salman

  Heba
• SS

  Steven Sawyer

  Syracuse U., United States

Discussant(s)

• AH

  Annabelle Hofer

  U. of Cologne, Germany

Organizer(s)

• WR

  Wladislaw Rivkin

  Trinity Business School, Trinity College Dublin, Germany

Participant(s)

• FS

  Franz Strich

  Deakin U., Australia

Presenter(s)

• AI

  Andreas Ihl

  Danube-U. Krems

Participant(s)

• AM

  Anne-Sophie Mayer

  Vrije U. Amsterdam, Netherlands

Presenter(s)

• XL

  Xue Lei

  East China U. of Science and Technology, China

Participant(s)

• LZ

  Lian Zhou

  Guangdong U. of Technology, China

The platform economy introduces novel challenges and opportunities at the intersection of organizational structure, stakeholder relationships, and societal impact (Ashford et al., 2018; Caza et al., 2022; Cropanzano et al., 2023; Fieseler et al., 2019; Kuhn & Maleki, 2017). Following the call for rigorous methodological research on platform workers (Cropanzano et al., 2023), this symposium sheds light on the career development of platform workers by taking central stakeholders (e.g., workers, requesters, platform) into account. The five contributions cover diverse methodological approaches (e.g., longitudinal qualitative interviews, longitudinal quantitative surveys, diary studies), investigating online and offline platform workers from different online labor platforms (OLPs) in Asia, Europe, and the US. We bring together researchers from different fields (e.g., economics, management, psychology). They investigate how platform workers experience working on OLPs and how such experiences shape their careers. The symposium’s contributions collectively deepen our understanding of the platform economy by addressing platform design (cf. presentation [P] #P1, #P2), psychological aspects, such as well-being, linked to the interaction of workers with the requesters (cf. #P3), the decision-making of workers within the platform economy and its link to the gender pay gap (cf. #P4), and by proposing a novel framework of Transactional Careers to better understand the complex career development of platform workers (cf. #P5). This symposium will provide a platform for exchange among scholars from different fields interested in the platform economy to contributes substantial scientific implications for platform workers, policymakers, and OLPs for their important endeavor to develop a sustainable digitalized labor market, considering the role of different stakeholders.

Presentations:

• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1451: Designing for Thriving: How Gig Platforms’ Design Attributes Contribute to Gig Workers’ Commitment (11730)
  

  Author: Franz Strich – Deakin U.

  Author: Andreas Ihl – Danube-U. Krems

  Author: Anne-Sophie Mayer – Vrije U. Amsterdam
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1451: How does perceived algorithmic dehumanization affect identification with gig work? (11730)
  

  Author: Xue Lei – East China U. of Science and Technology

  Author: Lian Zhou – Guangdong U. of Technology

  Author: Xinran Huang – Guangdong U. of Technology School of Management
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1451: How General Politeness Shapes Gig Workers’ Daily Fairness Perceptions and Well-Being (11730)
  

  Author: Wladislaw Rivkin – Trinity Business School, Trinity College Dublin

  Author: Vera M. Schweitzer – U. of Cologne
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1451: Worker’s Choices in the Gig Economy: Balancing Temporal Flexibility and Compensation (11730)
  

  Author: Sabrina Genz – Utrecht U.

  Author: Elisa Gerten – Ludwig-Maximilians-U. München Munich School of Management

  Author: Annabelle Hofer – U. of Cologne

  Author: Lucas Trutwin – Catholic U. of Eichstätt-Ingolstadt
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  1451: Platform Work and the Emergence of Transactional Careers (11730)
  

  Author: Michael Dunn – Skidmore College

  Author: Isabel Munoz – Syracuse U. School of Information

  Author: Pyeonghwa Kim – Syracuse U. School of Information

  Author: Clea O’Neil – Skidmore College

  Author: Heba Salman – Heba

  Author: Steven Sawyer – Syracuse U.