1222: Building Connections: How Our Words Shape Impressions and Relationships (16768)

Organizer(s)

• YS

  Yaoxi Shi

  Imperial College London, United Kingdom

Participant(s)

• HC

  Hanne Collins

  Harvard U.

Presenter(s)

• ZR

  Zhiying Ren

  The Wharton School, U. of Pennsylvania, United States

Participant(s)

• RS

  Rebecca Schaumberg

  The Wharton School, U. of Pennsylvania, United States
• SL

  Sophia Li

  Haas School of Business, UC Berkeley

Presenter(s)

• CZ

  Coral Zheng

  Cambridge Judge Business School, United Kingdom

Participant(s)

• JS

  Juliana Schroeder

  U. of California, Berkeley, United States

Presenter(s)

• BG

  Bushra Guenoun

  Harvard Business School, United States

Participant(s)

• JZ

  Julian Zlatev

  Harvard Business School, United States
• SC

  Shereen Chaudhry

  U. of Chicago Booth School of business, United States

Effective communication is fundamental to organizations - it is essential for building relationships, improving individuals' performance and lower well-being. However, people often struggle to navigate communications to achieve the intended interpersonal outcomes, resulting in misunderstandings, conflicts, lower performance, and well-being. In this symposium, we bring together leading scholars in communication research to share their most recent works that unpack how the way we communicate influences our impressions and relationships. The papers focus on various aspects of communication, including content (i.e., what to say), the temporal dimension (i.e., when or whether to respond), and interpersonal outcomes (i.e., people's impressions of their communication partners). They draw on empirical research conducted with various methods including surveys, experiments, natural language processing methods, and machine learning to investigate communication phenomena in multiple settings. The findings provide deep insights into how people make judgments and decisions in communication and suggest effective interventions that can guide communications for more positive outcomes.

Presentations:

• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1222: Disagreement Gets Mistaken for Bad Listening (16768)
  

  Author: Zhiying Ren – The Wharton School, U. of Pennsylvania

  Author: Rebecca Schaumberg – The Wharton School, U. of Pennsylvania
• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1222: The Psychology of Ghosting:Initiators’ and Responders’ Reactions to Ghosting in Online Communication (16768)
  

  Author: Sophia Li – Haas School of Business, UC Berkeley

  Author: Coral HY Zheng – Cambridge Judge Business School

  Author: Juliana Schroeder – U. of California, Berkeley
• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1222: More on You or Myself? The Role of Self-focus and Other-focus in Conversations (16768)
  

  Author: Yaoxi Shi – Imperial College London

  Author: Hanne Collins – Harvard U.

  Author: Shereen J. Chaudhry – U. of Chicago Booth School of business
• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1222: Trust Your Doctor? An Exploration of How Physicians Signal Trustworthiness through Natural Language (16768)
  

  Author: Bushra Sarah Guenoun – Harvard Business School

  Author: Julian Jake Zlatev – Harvard Business School