934: Technologies and Their Stakeholders in HRM: Insights Derived From Worker-Centered Experiences (19913)

Presenter(s)

• XL

  Xiangmin Liu

  Rutgers U., New Brunswick, United States
• JM

  Jenna Myers

  U. Of Toronto-Ind Rel Lbr, Canada

  Slides
• CR

  Christine Riordan

  U. of Illinois at Urbana-Champaign, United States

Discussant(s)

• HR

  Hye Jin Rho

  Michigan State U., United States

Technologies are transforming all facets of human resource management in organizations, from hiring processes to training programs to the management and structure of workflows. These changes affect not only the work and decision-making of managers and other organizational leaders, but also of employees. Employees face a wide range of impacts, from reconfigured opportunity structures in hiring, to demand for new skills sets and training, and to changed discretion and autonomy in undertaking their work. At the same time, technologies also bring new stakeholders into the fold. Developers and vendors are designing artificial intelligence applications to recruit and screen job applications, training protocols to ensure sustained use of their products, and algorithmic management applications to automate decisions regarding labor allocation and workflow. This symposium takes these two trends – the transformation of various HRM applications through technology and the addition of new stakeholders to HRM practices – as a starting point. Specifically, we focus on three processes and their technological transformations: AI-enabled recruitment and hiring; training; and algorithmic management. Empirical studies on each emphasize the experience of employees with such technologies and illustrate how the role of additional stakeholders—namely, the developers and vendors of technology—are integral to this experience. The proposed symposium thus offers a range of insights as to how various stakeholders may collaborate to derive equitably distributed value from technologies designed to improve organizations’ human resource management practices and explores challenges and limitations to doing so.

Presentations:

• 15:00 – 16:30 CT (GMT-5/UTC-5)

  934: From Resumes to Algorithms: Employers' Use of Algorithm-Driven Recruitment and Worker Implications (19913)
  

  Author: Xiangmin Liu – Rutgers U., New Brunswick

  Author: Adrienne E. Eaton – -

  Author: Liang Zhang – New York U.

  Author: Todd Vachon – Rutgers U., School of Management and Labor Relations
• 15:00 – 16:30 CT (GMT-5/UTC-5)

  934: Trained and Constrained: How Vendors Shape Technology Use during Digital Transformation (19913)
  

  Author: Jenna E. Myers – U. Of Toronto-Ind Rel Lbr
• 15:00 – 16:30 CT (GMT-5/UTC-5)

  934: Brokerage from the Bottom Up: Workplace Leaders as Algorithmic Brokers in Hotel Housekeeping Work (19913)
  

  Author: Christine A. Riordan – U. of Illinois at Urbana-Champaign

  Author: Hye Jin Rho – Michigan State U.

  Author: Yeaseul Hur – U. of Illinois at Urbana-Champaign

  Author: Patricia Tabarani – U. of Illinois at Urbana-Champaign