546: Detrimental Effects of Remote/Hybrid Work: A Social Interactional Perspective (17498)

Organizer(s)

• MP

  Michael Paik

  Florida State U., United States

Participant(s)

• CM

  Cynthia Maupin

  U. of Mississippi, United States
• FK

  Fatima Koko

  U. of Mississippi

Organizer(s)

• YL

  Young Eun Lee

  Florida State U., United States

Participant(s)

• GW

  Gang Wang

  Florida State U., United States

Discussant(s)

• RG

  Ravi Gajendran

  Florida International U., United States

Presenter(s)

• DH

  Da Yeon Her

  Florida International U., United States
• AT

  Archana Tedone

  Fairfield U., United States

Participant(s)

• JM

  Jessica Mesmer-Magnus

  U. of North Carolina, Wilmington, United States
• CV

  Chockalingam Viswesvaran

  Florida International U., United States

Presenter(s)

• DK

  David Keating

  U. of Mississippi, United States

Since the COVID-19 pandemic, more and more employees have switched to working remotely, and consequently, interest in remote/hybrid work has been rapidly raised and studied by numerous scholars (for reference, see; Gajendran & Harrison, 2007). Despite the heightened interest in remote work, the effect of remote/hybrid work on work outcomes relies heavily on increased autonomy and efficiency (e.g., Bailey & Kurland, 2002; Shamir & Salomon, 1985), with less interest in the effect it has on workplace relationships. Yet, fostering and maintaining good relationships is crucial at work, making us question why this area or research had been neglected previously. Thus, the purpose of this symposium is to explore the nature of remote/hybrid work with a relational perspective, such as social interaction and communication, and identify detrimental effects of remote/hybrid work. First, Gajendran and Her examine how the lack of social interaction of remote workers have less opportunity to build shared cognition with their supervisor and the negative impact can be mitigated by a proactive followership behavior (Manage Your Boss). Second, Tedone, Mesmer- Magnus, and Viswesvaran also point out the lack of in-person engagement as an antecedent of loneliness for remote workers and emphasize the importance of interaction among coworkers. Third, Paik, Wang, and Lee discuss how interpersonal interaction and communication discrepancy influence the OCB of remote/hybrid workers. Lastly, Keating, Maupin, and Koko suggest a new theoretical perspective on the ambiguity of computer-mediated communication by introducing three elements: formatting, punctuation, emoticons. The papers in this symposium demonstrate how remote/hybrid work may affect relationships of remote workers and how this ultimately influences the work outcomes of remote/hybrid workers.

Presentations:

• 08:00 – 09:30 CT (GMT-5/UTC-5)

  546: Staying in Sync with Your Remote Boss: Managing Your Boss (MYB) for Fostering Shared Mental Models (17498)
  

  Author: Ravi Shanker Gajendran – Florida International U.

  Author: Da Yeon Her – Florida International U.
• 08:00 – 09:30 CT (GMT-5/UTC-5)

  546: “I Get By With a Little Help From My [Coworkers]”: Loneliness Among the Remote Workforce (17498)
  

  Author: Archana Manapragada Tedone – Fairfield U.

  Author: Jessica R. Mesmer-Magnus – U. of North Carolina, Wilmington

  Author: Chockalingam Viswesvaran – Florida International U.
• 08:00 – 09:30 CT (GMT-5/UTC-5)

  546: Remote OCB? Social Interactional Perspective on the Effect of Hybrid Work on OCB (17498)
  

  Author: Michael Paik – Florida State U.

  Author: Gang Wang – Florida State U.

  Author: Young Eun Lee – Florida State U.
• 08:00 – 09:30 CT (GMT-5/UTC-5)

  546: Reducing Ambiguity in Computer-Mediated Communication (17498)
  

  Author: David Joseph Keating – U. of Mississippi

  Author: Cynthia Kay Maupin – U. of Mississippi

  Author: Fatima Koko – U. of Mississippi