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2024 AOM Annual Meeting

Session: 1956: Feelings! Whoa, Whoa, Whoa Feelings! Emotions in Work Organizations

1956: It Takes Two: Interaction Effects of Platform and Employer Justice on Workers’ Service Performance (16145)

Tuesday, August 13, 2024

09:45 – 11:15 CT (GMT-5/UTC-5)

Location: Swissotel: Vevey 3

Session Number: 1956
Paper Session
Orientation: Practice,International,Research
Shareable link: https://cdmcd.co/gakD7E

Author(s)

YD

Yuntao Dong

Peking U., United States
XW

Xin Wei

Renmin U. of China, China
LG

Li Guo

U. of International Business and Economics, China
MT

Mingyue Tang

Guanghua School of Management, Peking U., China
TC

Tian Cao

Renmin U. of China, China
XL

Xinyue Li

U. of International Business and Economics, China

Drawing upon affective events theory, this research investigates that in a dual-entity management system, how platform workers’ perceptions of justice from both a digital platform and a partnered employer company influence their emotional and behavioral responses, ultimately affecting their service performance. We conducted a scenario experiment of 269 participants with work experience on online platforms and a multi-wave multi-source field study of 349 food delivery riders to test our theory. Findings reveal that workers’ perceptions of dual justice from both managing entities (i.e., the digital platform and the employer company) fostered their feelings of hope and subsequent learning behaviors, leading to enhanced service performance. Our results contribute to justice literature and algorithmic management literature by highlighting the importance of justice in both algorithmic and human management systems within the platform economy.

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