Neha Bellamkonda

IIM Bangalore, India

Presentation(s):

• 1499: Rethinking Customer Mistreatment at the Service Frontlines

  Monday, August 12, 2024
  13:15 – 14:45 CT (GMT-5/UTC-5)

• 1499: Too Drained to Smile and Serve, An Ego Depletion Perspective to Displaced Aggression (12237)

  Monday, August 12, 2024
  13:15 – 14:45 CT (GMT-5/UTC-5)

• 2069: When Service Smiles Fade: Ego Depletion and Displaced Aggression Post-Customer Mistreatment Episode (18745)

  Tuesday, August 13, 2024
  11:30 – 13:00 CT (GMT-5/UTC-5)