2215: Digital Transformation in and of Local Governments – Variations on a Global Theme (13604)

Coordinator(s)

• TP

  Tobias Polzer

  WU Vienna, Austria

Session Chair(s)

• TP

  Tobias Polzer

  WU Vienna, Austria

Discussant(s)

• RS

  Reto Steiner

  ZHAW School of Management and Law, Switzerland

Presenter(s)

• TP

  Tobias Polzer

  WU Vienna, Austria
• NW

  Nancy Jiaxin Wu

  The Hong Kong U. of Science and Technology
• MG

  Mila Gasco Hernandez

  U. At Albany-SUNY, United States
• BB

  Battulga Buyannemekh

  U. at Albany, State U. of New York, United States

Digital transformation is expected to reshape local service delivery, organizations, and governance fundamentally across the globe. In many countries, local government is the most significant tier of public service delivery, ensuring proximity to citizens and a key player of digital transformation. While there is ample research on the theme of digital transformation of and in local governments, it is a matter of concern and criticism that in current comparative research concerning the digital transformation of the public sector, local levels of government have been insufficiently investigated. Addressing this shortcoming, the aim of this paper symposium is three-fold. First, it aims to make a first step towards taking stock of recent developments in the area of digital transformation in local governments. This is achieved by presenting the current literature on the topic based on a structured review. Second, it aims to showcase the breadth of the research topic, with respect to different branches of local government, geographical breadth (Europe, Asia and Africa) and the different organizational and governance settings in which digital transformation takes place. Third, it aims to discuss further avenues for research against the backdrop of particular characteristics of the branches of local governments, as well as developments in the wider institutional and social context in which they operate.

Presentations:

• 13:15 – 14:45 CT (GMT-5/UTC-5)

  2215: Digital Transformation of Local Government Services in Europe. A Structured Literature Review (13604)
  

  Author: Tobias Polzer – WU Vienna

  Author: Reto Steiner – ZHAW School of Management and Law

  Author: Claire Kaiser – Zurich U. of Applied Sciences

  Author: Jakob Kuehler – U. of Potsdam

  Author: Jana Machljankin – -

  Author: Justine Marienfeldt – U. of Potsdam

  Author: Jakob Marquardt – ZHAW School of Management and Law

  Author: Sabine Kuhlmann – U. of Potsdam

  Author: Renate Elisabeth Meyer – WU Vienna & Copenhagen Business School

  Author: Isabella Proeller – U. of Potsdam
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  2215: Technology Adoption and Street-level Bureaucracy: A Causal Exploration of China’s Judicial System (13604)
  

  Author: Nancy Jiaxin Wu – The Hong Kong U. of Science and Technology

  Author: Corey Kewei Xu – Hong Kong U. of Science & Technology (Guangzhou)
• 13:15 – 14:45 CT (GMT-5/UTC-5)

  2215: Advancing Digital Transformation Through Public Libraries’ Contributions to Developing Smart Cities (13604)
  

  Author: Battulga Buyannemekh – U. at Albany, State U. of New York

  Author: Mila Gasco Hernandez – U. At Albany-SUNY