2076: Emotional Intelligence as the Heart of the Workplace: Navigating Social Cues and People Perceptions (15197)

Organizer(s)

• VS

  Valentina Schneider

  London Business School, United Kingdom
• SB

  Sangah Bae

  Cornell U., United States

Presenter(s)

• KW

  Kristina Wald

  U. of Chicago Booth School of business, United States
• PK

  Polly Kang

  INSEAD, Singapore

Discussant(s)

• MS

  Maurice Schweitzer

  U. of Pennsylvania, United States

Presenter(s)

• SB

  Sangah Bae

  Cornell U., United States
• VS

  Valentina Schneider

  London Business School, United Kingdom

This symposium aims to explore how different pillars of emotional intelligence – including awareness, motivation, emotion displays and adaptive behaviors based on emotions – can elevate or diminish relevant organizational outcomes. We emphasize the importance of understanding and managing one’s own and others’ emotions in using social prompts to enhance personal and social effectiveness. Four presentations look at how emotional intelligence shapes organizational outcomes, including leaders responding to followers’ negative emotions, employees deciding to stay or leave, and subtle cues affecting people perceptions. Using diverse methods and perspectives, these studies collectively provide a valuable perspective on how organizations can foster an emotionally intelligent culture to adapt and thrive in the face of future challenges.

Presentations:

• 11:30 – 13:00 CT (GMT-5/UTC-5)

  2076: Managers Give Additional Work to Employees Who Like Them More (vs. Less) (15197)
  

  Author: Sangah Bae – Cornell U.

  Author: Vanessa Bohns – Cornell U.
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  2076: When does a “Hard Task” Become a “Normal Part of a Hard Job?” Data from Emotionally Difficult Tasks (15197)
  

  Author: Polly Kang – INSEAD

  Author: Maurice Schweitzer – U. of Pennsylvania
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  2076: Empathy on Display: Enacting Cognitive and Affective Empathy in Leader-Follower Interactions (15197)
  

  Author: Valentina Sara Schneider – London Business School
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  2076: Navigating Minds: Perceiving Self-Awareness in Others (15197)
  

  Author: Kristina Wald – U. of Chicago Booth School of business

  Author: Shereen J. Chaudhry – U. of Chicago Booth School of business