1369: Easier Said Than Done? Examining Social Complexities Of Emotions At Work (12511)

Session Chair(s)

• EH

  Emily Hsu

  Washington U. in St. Louis, Olin Business School, United States
• OJ

  Olivia Jurkiewicz

  U. of California, San Diego, United States

Discussant(s)

• GV

  Gerben Van Kleef

  U. of Amsterdam, Netherlands

Presenter(s)

• OO

  Olivia O'Neill

  George Mason U., United States
• AB

  Anusuya Banerjee

  U. of Washington, United States

Participant(s)

• MJ

  Michael Johnson

  U. of Washington, United States
• CO

  Christopher Oveis

  U. of California, San Diego, United States
• HJ

  Hooria Jazaieri

  Santa Clara U., United States

Emotions have enchanted scholars for decades, yet scholarship has not always reflected emotions’ social functions at work despite their frequent occurrence within interpersonal contexts. Organizational scholars have only scratched the surface in understanding the social effects of emotions, leaving significant gaps in identifying the different mechanisms and boundary conditions in which emotion expression impacts others’ reactions and behaviors. To address the social complexity of emotions at work, we utilize the emotions as social information (EASI) model to frame this symposium. We present a diverse body of scholarship that explores the interpersonal consequences of emotions and offer novel methodological and theoretical directions that serve as a catalyst for new areas of inquiry. Together, the papers in this symposium employ a multitude of theoretical perspectives (e.g., temporal dynamics, discrete emotions, emotion regulation, emotional intelligence, and creativity) and methodological approaches (e.g., physiological stress measurements, qualitative interviews, and group experiments) to advance our understanding of the social effects of emotions at work.

Presentations:

• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1369: Up, down, and all around: Effects of emotional whiplash on interpersonal trust and relationships (12511)
  

  Author: Emily Hsu – Washington U. in St. Louis, Olin Business School
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1369: Helping you helps me: Benefits of regulating others’ emotions on physiological stress (12511)
  

  Author: Olivia Jurkiewicz – U. of California, San Diego

  Author: Christopher Oveis – U. of California, San Diego
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1369: Thanks in advance: Examining the social function of gratitude expressions to employees in distress (12511)
  

  Author: Hooria Jazaieri – Santa Clara U.

  Author: Olivia Amanda O'Neill – George Mason U.
• 11:30 – 13:00 CT (GMT-5/UTC-5)

  1369: Rewarding team creative performance: The moderating role of emotional intelligence (12511)
  

  Author: Anusuya Banerjee – U. of Washington

  Author: Michael Johnson – U. of Washington