377: Resource Constraints of Non-Profit Social Organizations – A Comparison of India and the West (20328)

Non-profit social organizations (NPSO) are generally small and medium-sized firms that include organizations delivering services, such as daycare centers for adults and children, rehabilitation and training services, and elderly and outpatient care services (Felicio, Goncalves, & Gonvalves, 2013). They generally rely on government grants and donations to provide the services. However, governments worldwide have reduced the provisions of grants to social organizations due to reasons like COVID-19 and weaker economic growth. Consequently, the NPSOs stretch their existing resources to address their challenges. They also identify additional resources that are cost-effective and combine them with their existing resources to fulfill their objectives. This process of creative resource acquisition, consistent with the principles of the bricolage (Baker & Nelson, 2005), has helped NPSOs achieve product, process, and business model innovations. Even in resource-constrained environments, many NPSOs have performed well through effective business model configurations. The NPSOs in India and Western countries have adopted strategies appropriate to their contexts, enabling them to overcome the resource challenges. In this professional development workshop (PDW), we examine the strategies adopted by NPSOs in India, Australia, and the UK and draw insights by synthesizing them. The topic discussed in our PDW will interest the Indian Academy of Management (INDAM) and Social Issues in Management (SIM) division of the Academy of Management. In addition, this topic will be of interest to the Management, Education, and Development (MED) division since the discussion presented could help develop pedagogical approaches for teaching social issues in management.