1266: When and Why Trust in Intelligent Machines affects Employees’ Creative Behavior? (15251)

Monday, August 12, 2024

09:45 – 11:15 CT (GMT-5/UTC-5)

Location: Swissotel: Arosa

Session Number: 1266
Paper Session
Orientation: Research
Shareable link: https://cdmcd.co/AB5vKR

Author(s)

SS

Shanghao Song

Beijing Normal U., China
YS

Yunsheng Shi

Beijing Normal U., China
XG

Xiaolin Ge

Beijing Normal U., China
XC

Xiaoxuan Chen

Guanghua School of Management, Peking U.
LL

Longdi Li

Renmin U. of China, China
WW

Wenzhou Wang

Beijing Normal U.
HY

Haibo Yu

Beijing Normal U.

As a human perception of nonhuman entities in the artificial intelligence era, trust in intelligent machines (including artificial intelligence, algorithms, robots, etc.) has been studied by scholars to explain whether intelligent machines can be quickly applied to organizations and promote organizational development. In this article, we focus on how and why employees’ trust in intelligent machines affects their creative behavior. The results from two studies—a survey of 247 employees in Chinese organizations with intelligent machines and a vignette experimental study—were used to support our proposed theoretical model. The results indicate that employees’ trust in intelligent machines can affect creative behavior through job crafting, and job autonomy plays a moderating role in this mechanism. Specifically, when job autonomy is high, trust in intelligent machines will promote job crafting and creative behavior; when job autonomy is low, this mediated relationship will result in a negative correlation.

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