1226: Chatbots: What Are They Good For? (22594)

Session Moderator(s)

• MS

  Matthias Soellner

  U. of Kassel, Germany

Presentations:

• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1226: Overcoming the Stigma Barrier: Conversational Information-Seeking from AI Chatbots vs. Humans (13882)
  

  Author: Behnaz Bojd – U. of California Irvine

  Author: Aravinda Garimella – U. of Illinois at Urbana-Champaign

  Author: Haonan Yin – U. of California, Irvine
• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1226: AI for High-Value Customers: Examining the Impact of VIP Status on Customer Interaction (18918)
  

  Author: Bin Li – Harbin Institute of Technology

  Author: Nakyung Kyung – National U. of Singapore

  Author: Dandan Qiao – National U. of Singapore

  Author: Luning Liu – Harbin Institute of Technology
• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1226: Can Chatbots be Emotional? Understanding the Impact of Chatbots’ Emojis on Consumer Response (16150)
  

  Author: Tiantian Wang – Alliance Manchester Business School, U. of Manchester

  Author: K. Nadia Papamichail – Alliance Manchester Business School, U. of Manchester

  Author: Sahar Karimi – U. of Liverpool Management School
• 09:45 – 11:15 CT (GMT-5/UTC-5)

  1226: Mitigating Chatbot Communication Breakdown: A User-Chatbot Congruence Perspective (17236)
  

  Author: Weiyu Wang – U. of Oklahoma

  Author: Hua (Jonathan) Ye – U. of Oklahoma

  Author: Radhika Santhanam – U. of Oklahoma