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ViewAttendees 4

2024 AOM Annual Meeting

CM

Session: 1110: Difficult Conversations, Remediation, and Dispute Resolution Within and Across People and Cultures

1110: Norm Violations and Remediation Dynamics in Honor, Face and Dignity Cultures (10281)

Monday, August 12, 2024
08:00 – 09:30 CT (GMT-5/UTC-5)
Location: Hyatt: Haymarket
Session Number: 1110
Paper Session
Orientation: Practice,International,Research,Diversity
Shareable link: https://cdmcd.co/mRDpvn
Social norms provide guidelines for appropriate behavior. Not adhering to these norms can result in a norm violation with devastating consequences. Social norms and people's cognitive processes are influenced by culture. The honor, face and dignity framework proposes that cultures have different norms and unique cognitive mechanisms due to differences in perceived self-worth and social structure. We outline a conceptual process model that outlines how norm violations are detected and evaluated and propose ways violations may be remediated to avoid or resolve conflict that may arise from norm violations in each culture. This study contributes to the literature by outlining a process of the mechanisms and outcomes of norm violations and remediations in different cultures. In a globalized and multicultural world, understanding how each people from different cultures perceive and react to norm violations is necessary for harmonious relations and managing conflict when it arises.

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