Transferring intangible product/service offerings (PSOs) from service suppliers to service consumers is a pathway to value creation in the services sector (Baltacioglu et al., 2007). However, while news media has been singled out as an industry in the service supply chain (Berry et al., 2006), the structure of the news media supply chain has not yet been conceptualized into an operational framework. Meanwhile, the industry has recently changed due to the impacts of New Media and sociocultural upheaval fostering political polarization. These shifts have transformed the supply chain, enabling the rise of niche news that caters to specific political ideologies. As a result, paradoxes have emerged, such as the organizational tensions embedded in supply chain transformation, the shifting importance of objectivity at the center of political journalism, and how the supply chain defines customer satisfaction when so much news content is created to engender outrage and anxiety. Paradox theory may point the way forward with recommendations to embrace these tensions and respond in ways that permit creative solutions. This paper aims to categorize unique paradoxes within the news media supply chain and evaluate what paradox theory says about working through paradoxical tensions. Addressing destabilizing paradoxes can repair the eroding trust in the news media institution and extend the literature on service supply chains.