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ViewAttendees 3

2024 AOM Annual Meeting

OB

Session: 1499: Rethinking Customer Mistreatment at the Service Frontlines

1499: The Effect of Emotional Appeals in Curbing the Customer-to-Customer Mistreatment (12237)

Monday, August 12, 2024
13:15 – 14:45 CT (GMT-5/UTC-5)
Location: Swissotel: Vevey 1
Session Number: 1499
Symposium (presenter)
Shareable link: https://cdmcd.co/LEJWn8