Jana Möller-Herm

Freie U. Berlin

Presentation(s):

• 1499: Rethinking Customer Mistreatment at the Service Frontlines

  Monday, August 12, 2024
  13:15 – 14:45 CT (GMT-5/UTC-5)

• 1499: The Effect of Emotional Appeals in Curbing the Customer-to-Customer Mistreatment (12237)

  Monday, August 12, 2024
  13:15 – 14:45 CT (GMT-5/UTC-5)