982: Workplace Mistreatment: New Insights From the Perspectives of Targets, Perpetrators, and Observers (15176)

Organizer(s)

• RZ

  Rui Zhong

  Penn State Smeal College of Business, United States

Participant(s)

• DJ

  Dana Joseph

  U. of Central Florida, United States
• ST

  Shannon Taylor

  U. of Central Florida, United States

Presenter(s)

• ZL

  Zhanna Lyubykh

  Beedie School of Business Simon Fraser U., Canada

Participant(s)

• JJ

  Jennifer Jennings

  U. of Alberta, Canada

Discussant(s)

• RG

  Rebecca Greenbaum

  Rutgers U., New Brunswick, United States

Participant(s)

• LF

  Lance Ferris

  Telfer School of Management, U. of Ottawa, Canada

Presenter(s)

• JL

  Jie Li

  Wilfrid Laurier U., Canada

Participant(s)

• HL

  Huiwen Lian

  Texas A&M U., United States
• DB

  Daniel Brass

  U. of Kentucky, United States
• FC

  Flora Chiang

  China Europe International Business School (CEIBS), China
• TB

  Thomas Birtch

  U. of Exeter, United Kingdom

Presenter(s)

• NA

  Nicholas Andriese

  U. of Central Florida, United States

Workplace mistreatment is a pervasive and costly phenomenon within organizations. It is an umbrella term that includes a variety of interpersonal harmful behaviors, such as abusive supervision, workplace incivility, and workplace ostracism. Research indicates that, on average, 34% of employees have experienced mistreatment, with 44% having observed it. The estimated annual cost of workplace mistreatment to organizations ranges from $691.70 billion to $1.97 trillion. Given its prevalence and detrimental impact, previous research has extensively examined the antecedents and outcomes of workplace mistreatment from the perspectives of targets, perpetrators, and observers. Despite significant progress in prior studies, the existing literature still grapples with mixed findings and knowledge gaps, leaving many essential questions unanswered. For instance, there remains uncertainty about how supervisors react to covert mistreatment behaviors from their employees, why supervisors may mistreat employees who render favors to them, how being authentic can make one rude toward others, and why observers may respond negatively to those who are mistreated. This symposium aims to address these questions by bringing together four papers. These papers utilize diverse methods, from experience sampling methods to multi-wave surveys to scenario experiments, exploring workplace mistreatment at various levels and over different time spans. Additionally, they draw on novel theoretical perspectives, providing fresh insights into workplace mistreatment from the viewpoints of targets, perpetrators, and observers.

Presentations:

• 16:00 – 17:30 CT (GMT-5/UTC-5)

  982: Isolated at the Top: Examining Supervisor Mixed Responses to Upward Ostracism (15176)
  

  Author: Rui Zhong – Penn State Smeal College of Business

  Author: Lance Ferris – Telfer School of Management, U. of Ottawa
• 16:00 – 17:30 CT (GMT-5/UTC-5)

  982: Subordinates’ Favor-Rendering Behavior toward the Supervisor Leads to Abusive Supervision (15176)
  

  Author: Jie Li – Wilfrid Laurier U.

  Author: Huiwen Lian – Texas A&M U.

  Author: Daniel J. Brass – U. of Kentucky

  Author: Flora Chiang – China Europe International Business School (CEIBS)

  Author: Thomas A. Birtch – U. of Exeter
• 16:00 – 17:30 CT (GMT-5/UTC-5)

  982: When and Why Authenticity Leads to Workplace Incivility (15176)
  

  Author: Nicholas Andriese – U. of Central Florida

  Author: Dana Joseph – U. of Central Florida

  Author: Shannon G. Taylor – U. of Central Florida
• 16:00 – 17:30 CT (GMT-5/UTC-5)

  982: How Are Targets of Workplace Mistreatment Stigmatized? (15176)
  

  Author: Zhanna Lyubykh – Beedie School of Business Simon Fraser U.

  Author: Jennifer E. Jennings – U. of Alberta