Yu Wu

U. of Newcastle, Australia

Presentation(s):

• 1282: The Evolution of the Frontline Employee Role: Interdisciplinary Perspectives and the Road Ahead

  Monday, August 12, 2024
  09:45 – 11:15 CT (GMT-5/UTC-5)

• 1499: Rethinking Customer Mistreatment at the Service Frontlines

  Monday, August 12, 2024
  13:15 – 14:45 CT (GMT-5/UTC-5)

• 1499: The Effect of Cognitive Appraisal of Customer Mistreatment on Employees’ Well-being and Behavior (12237)

  Monday, August 12, 2024
  13:15 – 14:45 CT (GMT-5/UTC-5)

• 1499: The Impact of Different Types of Customer Mistreatment on Employees' Well-being and Attitude (12237)

  Monday, August 12, 2024
  13:15 – 14:45 CT (GMT-5/UTC-5)