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2024 AOM Annual Meeting
OB
Session: 1499: Rethinking Customer Mistreatment at the Service Frontlines
1499: The Impact of Different Types of Customer Mistreatment on Employees' Well-being and Attitude (12237)
Monday, August 12, 2024
13:15 – 14:45
CT (GMT-5/UTC-5)
Location: Swissotel: Vevey 1
Session Number: 1499
Symposium (presenter)
Shareable link: https://cdmcd.co/RxZLrK
Author(s)
YW
Yu Wu
U. of Newcastle, Australia
MG
Markus Groth
UNSW Sydney, Australia