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Ilias Danatzis

King's College London

Presentation(s):

1499: Rethinking Customer Mistreatment at the Service Frontlines

Monday, August 12, 2024
13:15 – 14:45 CT (GMT-5/UTC-5)
1499: The Effect of Emotional Appeals in Curbing the Customer-to-Customer Mistreatment (12237)

Monday, August 12, 2024
13:15 – 14:45 CT (GMT-5/UTC-5)